Case Study: Business continuity during hurricane Harvey
When a major utility company needed a partner who could not only step up and flex, but also do so with an appreciation of the gravity of the situation, and compassion that echoed the voice of the client’s brand during this devastating time - they chose the Arise Platform.
Download this case study to learn how one of the US's largest energy and utility company was able to utilize the Arise Platform to:
- Ramp up to 116% above forecast
- Maintain a quality score of over 84% during this difficult time
- Handle over 9k additional hours of support per month for the three months post-storm
- Provide the extra level of care to help the brand remain consumer-focused and empathetic to its impacted customer base.