Case Study: Arise Delivered Radical Flexibility for Intraday Call Volume While Ranking Top 2 Vendor for Telecommunications Company

Supporting Complex Calls for Global Telecommunications While Delivering Intraday Flex and Meeting or Exceeding Metrics

The client needed a solution that could provide intraday flex, while supporting complex calls with qualified agents.

Learn how the Arise Platform was able support the client's intraday book-end volumes demand, while ranking top 2 of all vendors on FCR and VoC.