Case Study: Arise delivered radical flexibility for intraday call volume while ranking Top 2 vendor for telecommunications company

Supporting complex calls for global telecommunications while delivering intraday flex and meeting or exceeding metrics

The client needed a solution that could provide intraday flex, while supporting complex calls with qualified agents. 

Learn how the Arise Platform was able to support the client's intraday book-end volumes demand while ranking top 2 of all vendors on FCR and VoC.

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