2017 During Hurricane Irma Call centers on the Arise Platform were able to flex 137% for Emergency Response Clients
MIRAMAR, FL. (October 2, 2017) – Arise Virtual Solutions, Inc., the leader in on-demand customer management solutions, again showed the flexibility of its call-center platform when Hurricane Irma struck Florida, severely affecting the travel and hospitality industry.
Arise consistently raises the bar for customer care. The Arise® Platform connects independent call center businesses to Fortune 500 and other large companies to provide on-demand customer service, especially when circumstances are most dire.
In the interest of employee safety, a leading global operator of cruise ships, shut down its two south Florida call centers during the hurricane. The client needed over 14,000 additional hours of service from call centers on the Arise® platform with less than 48 hours’ notice to cover all lines of business.
Call centers on the Arise® Platform were able to flex 137% on average across all three lines of business to absorb forecasted hours and unexpected (additional) hours. The platform handled an additional 11,000 calls across all lines from the previous year, and call centers were able to answer nearly 99 percent of all offered calls.
As soon as the client notified Arise of the shut-down:
- Arise immediately notified its network via email and text of the need for critical additional hours.
- Arise posted and responded to additional hours requests within 10 minutes.
- Arise monitored shortfall and pick up rate in 30-minute increments and provided the client with updates every two hours.
For more details on this case study, please download the Arise Hurricane Irma Case Study by visiting https://www.arise.com/resources/white-papers/arise-hurricane-irma-case-study.
About Arise Virtual Solutions Inc
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-home service professionals running small call center businesses to companies needing contact center and other business services. Built to scale, the Arise platform makes the way for a superior customer experience for innovative enterprises from startups to Fortune 500.
To learn more about Arise Virtual Solutions Inc., please visit http://www.arise.com.