Telecommunications
The answer to
all your calls
Adapt, communicate, retain:
Arise telecom customer service outsourcing solutions
Understanding is the cornerstone of communication, and at Arise, we understand. The way the world communicates and interacts is constantly changing. Take advantage of rapid changes by making sure your business is at the forefront of technology with streamlined solutions.
When you need support
24 hours a day. Seven days a week. 365 days a year (including holidays!). The Arise® Platform is capable of supporting high volumes of telecom-related customer calls, emails, chats, and more to meet your business needs. Arise is able to deliver individualized support, and meet the needs of clients’ diverse customer base. Our 100% virtual platform and our international network of Service Partners give your company the capabilities to provide your customers with an extraordinary brand experience.
Just the facts
- Acquiring New Customers
is 5 to 10 times the cost of current customer retention.
- Repeat Customers Spend
67% more than a new customer.
- Profit and Customer Retention
Increasing customer retention rate by 5% increases profits by 25% to 95%.
Say Hello to New Solutions
Arise helps to resolve challenging customer issues with the following outsourcing services and solutions:
Customer Support
- Mobile and Wireless Support
- Pre-paid and Post-paid Ordering and Activation
- Device-related Troubleshooting
- Billing Inquiries and Adjustments
Sales and Service
- Service Inquiries
- Subscription Services
- Technical Support and Repairs
- Warranty Support
- Inbound Sales and Upgrades
Access to the highest quality support
When you use the Arise® Platform, your customers will not be talking to the typical call center agents. They’ll be chatting with educated entrepreneurial brand advocates who will bring a one-on-one unforgettable experience. These entrepreneurial telecom support Service Partners know your organization’s products and services. Their goal is to minimize downtime and personally assist your customers in achieving a higher level of satisfaction.
Quality Experience
Quick. Easy. Seamless. Working closely with our client’s IT subject matter experts, Arise is able to streamline virtual desktops to promote efficiency and effectiveness, reducing average handle times and increasing customer satisfaction.
21st Century Communication
Telecom providers don’t rely on 20th century methods of customer communication, and neither do we. Arise’s mobile customer service interface provides your customers the answers they need, right when they need it. Our omnichannel support allows for seamless conversations with customers across channels for better customer retention, improved cross-sell and up-sell, and lower operating costs.
Reputation Management
Tweets, Pings, Snaps, oh my! With our social media engagement, you’ll never miss a note. Arise is able to provide BPO support through social networking sites while monitoring customer sentiment, identifying top influencers, and getting involved in the discussions.
Total Cost
The Arise® Platform provides access to the best customer representatives and brand advocates for your telecom company while maintaining a lower cost of ownership. Our business process outsourcing and crowdsourcing solutions brings our clients the most dedicated, knowledgeable, and experienced customer service providers. You and your customers get the best, with half the cost.
Green Living
Our virtual platform means your company is directly contributing to a system which reduces energy usage, fossil fuels and overhead, wasteful costs.
Give us a ring
Additional Arise solutions & capabilities
Capable of supporting high volumes of telecom-related customer calls, emails, chats, and more in a 24/7/365 environment, Arise is able to deliver innovative and individualized support to meet the needs of our clients’ diverse customer base. Learn more about Arise and our ability to source:
- Inbound & Outbound Sales Support
- Live Chat Support
- Telephone Answering Service
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