Virtualization Transforms the Enterprise™. Arise’s Model Promises Superior Results Above All Other Options.
Today’s economy demands the delivery of the Holy Grail of the contact center industry – best guest experience at the most attractive cost. Arise’s virtual business services answers the call.
Arise’s commitment to Undisputed Top Performance™ is simple: to be the best service provider as compared with any other choice of customer service agents, including in-house representatives, within the dimension of a client’s cost expectations.
We are so certain that our model can uniquely deliver on this promise, we contractually commit to the results.
How does Arise create best guest experience at the best cost?
- Unlimited Access to Talent. We tap a talent pool that’s not bound by the geography of a brick- and-mortar call center. According to leading industry sources, roughly 85% of today’s workers are passive job seekers. They are either currently looking to change jobs, looking to supplement their income, or willing to talk if an opportunity presents itself. Arise creates the platform for companies to connect with this talent and purchase its services when needed.
- Elimination of Recruiting and Training Costs. We’ve saved our clients millions of dollars in up-front recruiting and training delivery expenses, because Arise and our contracted at-home agents absorb the certification delivery costs, eliminating salaries for instructors and fees for certification.
- No Time-Shift Costs. Arise eliminates the enormous expenses tied to the practice of shift-scheduling. In our model, a client pays only for the minutes serviced, regardless of how many agents are scheduled — no missed sales and service opportunities, no over-staffed idle time.
- Base Payment Only for Productive Talk Minutes. Our business model’s results-based service fee structure pays only for productive minutes spent by Arise Client Support Professionals serving customers. Clients do not pay for any unproductive time, such as breaks, lunches, vacations and call-wait times.
- Results-Based Service Fees for Certified Professionals. Our business model’s results-based service fees compensate to those top performers who are producing Undisputed Top Performance™ for your customers.
Contact us to learn more.
