Admissions FAQ
Can an Arise Certified Professional who moves to a different state still service client applications?
Can I do business with Arise if I live in Canada?
Do I have to be a legal resident of the United States?
Why is a National Background Check required and what are the deciding factors in passing?
How much will my Virtual Services Corporation earn from entering into a business relationship with Arise?
How do I contact the Arise Admissions Department?
General FAQ
Does Arise certify agents in every state?
Are there any limitations on the type of incorporated entity I can use, or on the state of its formation?
What is the approximate total investment (cost) to establish a Virtual Services Corporation?
How does Arise pay a Virtual Services Corporation for the services that it renders to an Arise Client? How often?
Why does Arise charge Virtual Services Corporations a semi-monthly service fee?
Will Arise send me a W-9 form for my incorporation?
Do I need to have liability insurance for my business?
Are we responsible for our own taxes, or is this handled automatically?
Is Arise a member of the BBB?
I only have a rural P.O. Box (no delivery at home). What are my options?
Technical FAQ
What operating systems do Arise and its clients currently support in the US?
Admissions
Q. Can an Arise Certified Professional who moves to a different state still service client applications?You may continue to provide service as long as you are located within the United States (except for Hawaii) and have access to broadband internet connectivity.
Q. Can I do business with Arise if I live in Canada?
No. Arise requires that all contracted Virtual Services Corporations reside in the United States.
Q. Do I have to be a legal resident of the United States?
Yes. Arise requires that all individuals seeking to become Arise Certified Professionals legally reside in the United States, if they are servicing customers based in the United States. However, we also have opportunities for individuals in the United Kingdom and Ireland for customers of clients in those regions.
Q. Why is a National Background Check required and what are the deciding factors in passing?
Arise and its clients have high integrity standards and, thus, no one can become an Arise Certified Professional if they are convicted, pled guilty or pled no contest to a felony or certain misdemeanor charges (such as fraud). Some clients have more stringent standards with respect to being eligible to service their particular account.
Most traffic violations do not constitute a disqualifying event. The request is submitted to the search partner via the Web. It takes approximately two-business days to receive the results.
Six states require additional background information checks. The six are California, Colorado, Massachusetts, Nevada, South Dakota and Vermont. The cost for these checks is $23.95 instead of the typical $10.95.
Q. How much will my Virtual Services Corporation earn from entering into a business relationship with Arise?
Virtual Services Corporations are paid service fees twice monthly by Arise for the services rendered by its Arise Certified Professionals. The service fee is usually comprised of a fixed rate ― by call rate — and a variable rate — by minute rate or any combination thereof. Some third shift applications offer a by hour rate. These service fee structures vary by client for either calls answered, transactions processed or minutes serviced each hour. Whether the service fee is paid on a per-call, per-minute or per-hour basis, it generally adds up to between $10 and $14 per hour, with some sales and service applications providing performance incentives and bonuses.
Q. How do I contact the Arise Admissions Department?
You may contact Admissions by sending an e-mail to Admissions@Arise.com.
Or you may call 866-771-0041, Option 1, 10AM to 5PM, Eastern Time.
General
Q. Does Arise certify agents in every state?Arise certifies individuals to become Arise Certified Professionals in the United States (except for Hawaii) and in the United Kingdom and Ireland.
Q. Are there any limitations on the type of incorporated entity I can use, or on the state of its formation?
No. You may want to consult your accountant or attorney for information on which would be the most beneficial choice for you. You also may research how to form your own incorporated entity on your own. Once you have formed your incorporated entity, you will need to obtain a Federal Employer Identification Number from the Internal Revenue Service.
Q. What is the approximate total investment (cost) to establish a Virtual Services Corporation?
The average investment ranges from $400 to $600 if your computer is already in compliance with Arise's minimum requirements. This covers the (estimates below):
National Background Check Fee ($10.95-$23.95)
Incorporation (approx. $100)
High-Speed Internet Access ($50/month)
Phone Equipment ($100)
Dedicated Phone Line ($50/month)
Basic Certification Program ACP101 ($99)
Of the above stated expenses, only the $99 ACP101 registration fee is payable to Arise to participate in basic certification. The other costs are payable to third-party vendors unrelated to Arise. Client certification programs range from $50 to $225 and are payable to Arise.
All prices and fees quoted are subject to change. Some may vary by state or vendor.
Click here to listen to a 10 minute information session to learn more about Arise.
Q. How does Arise pay a Virtual Services Corporation for the services that it renders to an Arise Client? How often?
Virtual Services Corporations are paid a Service Fee by Arise via direct deposit into their corporate bank accounts twice a month on the 22nd (covering the 1st-15th days of the month) and 7th (covering the 16th through last day of the previous month). Arise provides Virtual Services Corporations with a report each payment period. The report is broken down by the fees attributable to the services performed by each Arise Certified Professional employee of your corporation.
Q. Why does Arise charge Virtual Services Corporations a semi-monthly service fee?
The Arise service fee is charged for the infrastructure that Arise provides, including the Arise 24-Hour Client Technical Support Help Desk and StarMatic® scheduling system. Arise's semi-monthly service fee is currently $19.75 and is deducted twice a month from your Virtual Services Corporation Service Fees for each servicing Virtual Service Corporation employee. No Virtual Services Corporation is charged the fee until the first invoice period after it begins providing customer interaction services to its first client.
Q. Will Arise send me a W-9 form for my incorporation?
No. Arise will not send you a W-9 form for your corporation. When you get to that step, you will be provided a Web link that takes you to a form you can fill out and submit online.
Q. Do I need to have liability insurance for my business?
Arise does not require you to have liability insurance for your corporation. Whether you elect to obtain insurance is your choice and business decision that is left entirely to your discretion.
Q. Are we responsible for our own taxes, or is this handled automatically?
As the owner of your corporation you are responsible for your own taxes as well as any employment taxes for your Arise Certified Professional employees.
Q. Is Arise a member of the BBB?
Yes. Arise has an A+ rating as a member of the Better Business Bureau.
Q. I only have a rural P.O. Box (no delivery at home). What are my options?
You can use your P.O. Box address for your application. However, some states may require the use of a home address for the incorporation application.
Technical
Q. What operating systems do Arise and its clients currently support in the US?Note: WINDOWS VISTA IS NOT CURRENTLY SUPPORTED
- Operating Systems: Windows XP Professional, Windows XP Home, or Windows 2000 Professional, 32-bit only with the latest service pack installed. The use of Windows 7, 32-bit only, is only permitted on select opportunities; please refer to the Opportunity Announcement Document for specific requirements. Please visit Windows Update to ensure all critical updates are installed.
Supported Anti-Virus Software: (One of the below anti-Virus versions must be installed, activated and updated with the latest virus definitions at all times)
- Grisoft AVG Anti-Virus (8.x) (Free edition, Recommended)
- McAfee Internet Security (6.x - 8.x)
- McAfee VirusScan (8.x - 10.x)
- Norton AntiVirus 2004 - 2006 (10.x - 12.x)
- Norton AntiVirus Corporate Edition (7.x)
- Norton Internet Security (7.x – 8.x)
- Symantec AntiVirus (9.x - 10.x)
- Symantec Client Security (9.x - 10.x)
