IT'S ABOUT WORK. FREEDOM. TRUST. RESULTS®.
So, how do you become a Client Support Professional? If you can answer 'yes' to the following 4 questions, you are in a great position to start the process by hitting the APPLY NOW button at the bottom of the page:-
- Are you aware that this is a self-employed opportunity?
- Do you have a PC, landline and broadband connectivity at home?
- Are you able to work from home in an uninterrupted environment?
- Do you have the Right to Work in the UK?
(NB Please be aware that if you have any history of arrears with any of our clients, you are unlikely to be able to service for that client.)
Step 1: Become a Client Support Professional
Becoming a Client Support Professional (CSP) is a multi-step process with a few easy-to-complete requirements. If you are at least 18 years old, you can apply now. When you do, you will receive an identification number (called an CSPID), so you can check on your application status within a few business days. Here is how the process works:
- Review the contractual documentation. Although you will not be asked to sign it at this stage, you should understand the contractual relationship between an independent business and Arise.
- Each applicant is required to complete a background check. You will receive simple instructions about how to submit the request.
- Complete the voice proficiency and PASS interview. These assessments demonstrate your skills and helps Arise recommend you to the most appropriate clients.
- You are now able to enroll in the Arise basic certification program CSP101 - an introductory e-certification program which, when successfully completed, will allow you to qualify as a Client Support Professional. Since the program is self-paced, you may complete it in as little as 10 hours, but you have 7 full calendar days if you need the extra time.
Step 2: Establish an Independent Business
Arise only contracts with incorporated entities or independent businesses. It is easy to establish an independent business, which is simply an incorporated entity (eg Limited Company) you own and through which you will operate your customer interaction services business. You have two options at this point:
1) Set up your own Limited Company. Visit online company formation providers, such as Simple Formations, The Company Wizard, Smart Company Formations or Company Formations 24-7, to begin the legal process, or consult with your solicitor or accountant for advice. Once you have done this, sign the Independent Business Owner contractual documentation electronically.
2) Join an existing Independent Business Owner. Some have multiple Client Support Professionals in their network.
After you sign the Independent Business Owner documentation electronically, your independent business will be affiliated with Arise! If you have joined an existing Independent Business Owner, it should already by affiliated with Arise.
Step 3: Set Up a Home Office
You are almost ready to unleash your earning potential with the flexibility you have always dreamed about. The final step is setting up a home office that meets our technology requirements and other specifications for serving Arise clients. In order to provide consistent, high standards, please review the FAQ, which outline the requirements including:
- Corporate bank account to accept direct deposits
- High-speed Internet access
- Separate no-frills telephone line
- E-mail account with an approved ISP
- Headset (not wireless)
Once you have successfully demonstrated an office set up that meets Arise standards, you can choose opportunities you would like to serve, obtain certification, and start earning service fees and experiencing work-life balance.
*Throughout this process, we may need to contact you to update you on your status, so please remember to provide us with a valid e-mail address. In addition, be sure to check your SPAM mail or JUNK mail folders in case your ISP filters our messages. (You may wish to add us to your approved contacts list to avoid this.)
