Services
Reshaping the Outsourcing Service Model
Your business changes daily, and we have reshaped the services model to meet your changing needs. We offer on-demand resources through a network of tens of thousands of small businesses and their customer service representatives, what we call the People Cloud.
By harnessing a network of small businesses that engage more than several thousand entrepreneurial, home-based professionals, Arise delivers high quality customer service, technical support, and sales services. By taking advantage of innovative breakthroughs in telecommunications technology and its own proprietary and patented technologies, Arise is able to partner with small business owners and their highly capable home-based agents to provide flexible customer contact solutions to large companies. At Arise, we use a Work-as-a-Service (WaaS) model to harness the power of the People Cloud.
No Boundaries, Better Results.
Expertise
Customer Support
A Fail-Safe Formula for Superior Service
Businesses have been on a quest to deliver stellar customer service at an affordable cost for time immemorial. Arise has finally cracked the code. Our WaaS model allows companies to tap into the People Cloud to provide its customers with truly top tier, low cost service, support, sales, and business process outsourcing.
Because the small business owners in our People Cloud are not tethered to brick and mortar locations, we can select the most suitable resources from anywhere in the country for each project. Small business owners are in charge of their businesses, work on the client programs they choose, on the schedules they want, and are motivated by personal goals and work-life balance. As a result, the people who speak with your customers are engaged, refreshed, and knowledgeable – all of which translates into a tremendous experience for your customers.
The People Cloud at Work
- Multi-channel customer care services include voice, email, web, chat, mobile, social, and administrative back office services.
- Our Virtual framework provides ultimate flexibility to handle any spikes or lulls your program experiences.
- E-Learning and certification, hyper-matching, and cloud-based scheduling/workforce management ensure a sustained level of extraordinary performance.
- A highly secure environment enabled by multi-factor authentication, data masking, secure IVR, continuous monitoring, locked down desktop and Payment Card Industry (“PCI”) compliance.
- By eliminating brick and mortar real estate and payment for unproductive time, Arise is able to deliver superior quality less expensively than virtually any other option.
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Vice President, Business Development Emil Lacivita
Arise delivers high quality customer service, technical support, and sales services.
