Services
Reshaping the Outsourcing Service Model
Your business changes daily, and we have reshaped the services model to meet your changing needs. We offer on-demand resources through a network of tens of thousands of small businesses and their customer service representatives, what we call the People Cloud.
By harnessing a network of small businesses that engage more than several thousand entrepreneurial, home-based professionals, Arise delivers high quality customer service, technical support, and sales services. By taking advantage of innovative breakthroughs in telecommunications technology and its own proprietary and patented technologies, Arise is able to partner with small business owners and their highly capable home-based agents to provide flexible customer contact solutions to large companies. At Arise, we use a Work-as-a-Service (WaaS) model to harness the power of the People Cloud.
No Boundaries, Better Results.
Expertise
Consulting Services
Take Advantage of Our Expertise
Arise provides consulting services to organizations that want to deliver enhanced customer experiences, better operational performance, and significant financial improvement. With proven strength in innovative sourcing, certification, performance, and workforce management, Arise is highly qualified to benchmark your company's business processes and performance metrics to industry bests. Arise helps its consulting clients alleviate costs and revenue shortfalls through virtualization, call flow optimization, improved customer experience, virtual learning, and security enhancements.
Arise provides diagnostic, design and deployment Consulting Services.
The People Cloud at Work
- Multi-channel customer care services include voice, email, web, chat, mobile, social, and administrative back office services.
- Our Virtual framework provides ultimate flexibility to handle any spikes or lulls your program experiences.
- E-Learning and certification, hyper-matching, and cloud-based scheduling/workforce management ensure a sustained level of extraordinary performance.
- A highly secure environment enabled by multi-factor authentication, data masking, secure IVR, continuous monitoring, locked down desktop and Payment Card Industry (“PCI”) compliance.
- By eliminating brick and mortar real estate and payment for unproductive time, Arise is able to deliver superior quality less expensively than virtually any other option.
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Vice President and General Manager Carmine lzzi
Arise possesses the expertise and experience to help organizations around the globe deliver better results using virtual solutions.
