BREAKING THE CONVENTIONS OF OUTSOURCING
CALL CENTER SUPPORT
REWRITING THE FUTURE OF CALL CENTER OUTSOURCING
The Arise platform disrupts the inefficient economies of traditional call center outsourcing services. Our platform connects a network of micro call centers to Fortune 500 and mid-market companies that exceptionally service your customers' needs through the channels they choose.
Expanding customer care channels beyond the phone - to email, live chat and social - provides an enhanced omnichannel customer experience that will ultimately add value to your brand image. Our network of independent call center businesses reduces total costs through improving resource productivity and adding valuable flexibility for your operation to respond on-demand to more precisely match demand.
Vast Business Network
OUR APPROACH TO SERVICE: UNDERSTANDING YOUR VALUES
Arise has changed the way you think about call center outsourcing services and customer service business process outsourcing. We take the time to get to know our clients, their industry, and their business drivers through an intensive discovery process to ensure 100% alignment of our network of independent call centers on corporate objectives. We form a unified goal through collaboration, your success becomes our success.
IMPROVE CALL CENTER OPERATIONAL EFFICIENCY
Our award-winning Starmatic® scheduling system works in intervals to maximize the efficiency and flexibility of your customer demand. With the ability of the Arise platform to optimize network utilization, the result is a total reduced cost when servicing those customers.
THE NEXT GENERATION OF CALL CENTER OUTSOURCING
The Arise nationwide network of micro call centers approaches service delivery with a customer-first mentality, which in turn yields higher customer satisfaction and retention. Our crowdsourcing platform provides you with on-demand contact care of higher quality due to having a greater reach. This becomes evident in quantifiable improved results such as Customer Satisfaction (CSAT), Net Promoter (NPS), and Customer Effort (CES) scores. The Arise platform-as-a-service combined with our experience in call center outsourcing solutions is the future of the call center industry. It provides customer service on the customer’s terms.Learn More
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