Partners in Excellence. Together Delivering Robust and Secure Solutions.
Arise understands that every customer contact counts and that protecting customer data is a top priority.
That’s why Arise provides a sophisticated technology infrastructure that enables our clients’ customer calls to be securely routed to Client Support Professionals and a patented workforce optimization tool, StarMatic®, to ensure that a Client Support Professional is always available on the other end of the line. StarMatic® allows for fast, flexible and secure agent scheduling capability that meets steady-state and dynamically fluctuating volume demands.
We also have partnered with the industry’s leading technology and security and organizations to ensure our clients have access to superior and secure at-home contact center solutions – for each and every customer, each and every time.
Leaders in Security
Payment Card Industry Data Security Standards
Arise has met the universal Payment Card Industry (PCI) compliance Data Security Standards (SDS) as a Level 1 Service Provider for four consecutive years. We are also a participating organization in the PCI Security Standards Council. As a participating organization, Arise has access to the latest payment-card security standards from the Council and is able to provide feedback on the standards. In an era of increasingly sophisticated attacks on systems, adhering to the PCI DSS represents an entity’s best protection against data criminals.
Technology Innovators
Arise partners with the following industry-leading technology providers:
Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.
Oracle
Oracle Contact Center Anywhere is a pre-integrated, multichannel contact center platform that takes communications from anywhere and routes them to anywhere. This platform includes queuing and routing of traditional phone calls in addition to email, chat, fax, and web callback requests. It also provides blended predictive and preview dialing, interactive voice response (IVR), multichannel reporting, tools for supervisors to manage the call center, and call recording-for a comprehensive, unified solution.
LivePerson
Founded in 1995, LivePerson is a provider of online engagement solutions that facilitate real-time assistance and expert advice.
Connecting businesses and experts with consumers seeking help on the Web, our hosted software platform creates more relevant, compelling and personalized online experiences.
Private Equity Partners
Accretive is a private investment firm passionately focused on building world-class companies that deliver meaningful and unique value to their customers. Accretive’s investment portfolio includes Arise and the following companies:
Accolade Inc is a built-for-purpose company co-founded by the Accretive principals to take accountability for delivering the results large self-insured employers want from their health benefits: delighted employees and lower costs.
Accretive Health is a built-for-purpose company co-founded by the Accretive principals in 2003 and is the leading provider of outsourced revenue cycle management to large hospitals and hospital systems.
AlphaStaff provides human resources outsourcing, employee benefits, and workers’ compensation insurance for small and mid-sized employers nationally.
First Cardinal is the leading third-party administrator of workers’ compensation self-insurance groups.
Quantum Health is an innovative provider of integrated health management services.
Business Insurance Now is an internet-based e-agent that procures commercial lines insurance for small businesses.
Contact us to learn more.
