CUSTOMER SERVICE OPPORTUNITIES

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Change your lifestyle and your workstyle! Work from Home!

Busy Mom Servicing a Customer Service Application Finds Balance Between Career and Home Life

As a working mother of four, I’m constantly on the go picking my kids up from school, shuttling them to soccer and gymnastics or cooking dinner for my family. But while most busy moms are fast asleep at 3:45AM., I am often wide awake taking a steady stream of phone calls from customers on East Coast time at my home in Arizona.

 

For me, the early morning hours work perfectly. By the time my kids wake up around 7:00AM, I will have already serviced more than three hours uninterrupted. The flexible scheduling even allows me to pick up short 30-minute shifts while my daughter spends time with friends. It means a lot to me that I can afford the "extras" for my kids: the Playstation games for my son, new backpacks in the fall or family trips in the summer. I have the best of both worlds. I am able to provide an additional income and still be at home with my family.

― Marshall, MN

Please note that these Client Certification Courses change throughout the year.

Sample Customer Service Application
Client Biography

PROVIDE PEACE OF MIND TO DRIVING MEMBERS!!

This Company was founded on March 4, 1902, in Chicago, Illinois, when, in response to a lack of roads and highways suitable for automobiles, nine motor clubs with a total of 1,500 members banded together. The company’s first road maps were published in 1905, and it also began printing hotel guides a few years later, in 1917. The Company began a school safety patrol program in 1920, the first of the association's driver safety programs. The Company’s foundation for traffic safety, which conducts studies on motorist safety, was established as a separate entity in 1947.
Your Role

You will be involved in inbound customer service activities. You will be required to:

  • Deliver extraordinary member satisfaction to members seeking Roadside Assistance.
  • Demonstrate empathy and a pleasant and professional telephone manner
  • Use effective listening skills to gather, document and process necessary information to provide timely Roadside Assistance to members.
  • Work with members to determine the best course of action, explaining membership benefits and what action will occur.
  • Use maps and/or a PC based map program to assist members in accurately determining their breakdown location and tow destination
  • Stay current on membership policies and procedures.
  • Service in a fast pace environment with high call volumes.
  • Provide one call resolution.
Potential Earnings $10-$13 an hour
Minimum Hours 15 Hours per Week minimum, with 5 of these hours required on Saturday and/or Sunday
Equipment Needed Only PCs with Windows XP, Windows XP Professional, Windows XP Home, Windows 7 (64 bit and 32 bit) or Windows 2000 Professional with the latest service pack installed. Mac OS or and Vista are NOT supported.


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