Retail
Boutique Service. Big Possibilities.
We Make Getting Business Fun Again
Black Friday. Cyber Monday. Mother’s Day. Christmas. Special offers. One-time promotions. New releases.
It should be awesome when your business surges. But if you can’t handle the spikes in customer calls, it can be a living nightmare.
Your customers don’t care how busy you are. They want to place their orders quickly. They want their questions answered correctly. And they don’t accept thirty-minute hold times, dropped calls, multiple transfers, unanswered emails, and rude responses. Your customers want special treatment. 365 days a year. 24 hours a day.
Arise makes that happen.
Expertise
eCommerce
Keeping It All In Check
Online shopping and eCommerce is becoming more competitive every day as consumers turn to comparative shopping, forcing retailers to differentiate beyond price. Excellent customer service is now often the key differentiator. This is why Arise delivers white glove customer service for retail clients. And, due to our virtual business model, we are able to do so at a lower cost than any domestic traditional brick-and-mortar contact center.
Quality service at a competitive price helps, but it is not enough to succeed today. Your business requirements change during peak shopping seasons, with over 80% of all spending occurring within the last two months of the year, for some retailers. This is a unique challenge that requires a unique solution. A virtual customer service model offers the most flexible customer service solution in the industry.
Professional Sales. Professional Service. Professional Success.
Arise finds customer service providers who know how to sell and helps them do what they do best.
- Retail Experts – Our 100% virtual environment allows us to source the most suitable customer service providers from anywhere in the country. And because these providers pick the programs they want to service, it’s not uncommon to find high-end salespeople, managers, and corporate buyers taking care of our clients’ customers.
- Best People, Busiest Times – Unlike in the brick and mortar call center world, customer service providers make more money when there’s more work to do. As a result, they compete for the busiest service intervals, which means you get the best customer service providers selling your products and servicing your customers exactly when you need them most.
- The Future of Support Right Now – Customers shop online. They check out prices directly on their phones. So why should they have to settle for old fashioned service? Our mobile support solution lets customers get answers to their questions with the swipe of a finger.
- White Glove Service at Bottom Basement Prices – Whether or not you offer an official V.I.P. service, we deliver a white glove experience to all of our clients’ customers at a lower cost than any domestic contact center. Because with no rent, utilities, upkeep, supplies, or administration, we’re able to pass the savings on to you.
A Golden Opportunity
There’s never an excuse for customers not to be treated like gold. With Arise, there never has to be.
Find Out More About How We Can Help You Handle Your Sales and Service>>>
Connect
Vice President and General Manager Peter Formisano
Learn more about on-demand service intervals and greater flexibility around daily, seasonal, and product launch/promotion peaks.
