Greater Customer Loyalty. Stronger Competitive Advantage.
Customers expect to engage with companies on their terms. Arise makes that possible by unleashing the power of a network of Client Support Professionals specifically matched to the needs of its clients’ customers with an unwavering commitment to delivering Undisputed Top Performance™.
The ultimate aspiration of the call center industry has always been best guest experience at the most attractive cost. For nearly 15 years, Arise has been relentlessly innovating to deliver this ideal to our clients.
Arise provides 100 percent in-country on-shore virtual customer service, sales and tech support using integrated channels, including voice, email, chat, and mobile services. Our revolutionary, patented business-to-business service model is not merely an “at-home” program du jour, it’s a results-promised approach that significantly reduces clients’ cost structures, delivers improved performance for clients and their customers and provides service agility not deemed possible by those tethered to “brick-and-mortar” proximity for any part of their service delivery solutions.
Our proven, reliable, and scalable approach to enterprise-wide, virtual customer management services will assure our clients 24/7/365 access to the best guest experiences at the most attractive costs of any virtual at-home model in the world.
How Arise provides access to this amazing resource pool at the most attractive cost:
- We save our clients millions of dollars in up-front recruiting and training delivery expenses because Arise and its Client Support Professionals absorb the certification costs, eliminating the salaries for instructors and payments for those being certified.
- Clients pay only for productive talk minutes. Our business model pays Client Support Professionals only for productive minutes and creates premium service fee arrangements for the top performers. Clients do not pay for any unproductive periods, such as call wait time, breaks, lunch or vacation time, or most certification time.
- Arise eliminates enormous expenses tied to the practice of shift-scheduling. Brick-and-mortar firms schedule agents in time shifts. In our model, clients pay only for minutes of service regardless of how many Client Support Professionals are scheduled. This means no missed sales and service opportunities, no over-staffed idle time.
Contact us to learn more about how our contact solutions can you serve your customers better.
