As the pioneer of the virtual call centre industry and with more than fourteen years of experience launching new clients and applications exclusively in the Home Agent space, industry experts welcomed Arise’s expansion to the United Kingdom and Ireland in 2008 and Canada in 2010. Our highly secure and scalable virtual environment, cloud-based technology, advanced eLearning and remote workforce management deliver a significant competitive advantage. Arise continues to expand internationally, notably in Europe, as global organizations seek to provide an enhanced customer experience and better results utilising virtual call center services.
As a result of our virtual business model and access to geographically dispersed talent, Arise offers multilingual skills and capabilities unmatched by traditional brick-and-mortar call centers. Our existing network of Client Support Professionals have the following language capabilities: English, Spanish, French, Creole, Hindi, German, Arabic, Portuguese, Urdu, Italian, Russian, Hebrew, Greek, Japanese, Indonesian, Polish, Chinese, Hungarian, Mandarin, Vietnamese, Ukrainian, Cantonese, Norwegian, Welsh, Bulgarian and Dutch.
Our clients find significant value in our virtualisation model.
Best available talent located anywhere: source countrywide, not limited by proximity to a particular centre
On-demand staffing model to ensure optimized coverage: resources scheduled in 30 minute segments to cover daily, weekly, monthly and seasonal peaks
Business Continuity: our resources are home-based spread across regions, resulting in business continuity in response to extreme weather or transportation issues.
Performance: our virtual agents choose the brands they service, invest in becoming certified and setting up their home office, and are paid based on performance.
Pay for results: we contractually commit to the results that are important to each client.
Our entire model is designed to enhance performance and to deliver higher quality results. Our model attracts high caliber talent and our business model and performance-driven systems enable top performers to be highly successful.
Arise is committed to growing its UK business and expanding into mainland Europe. Our recent success has seen us courted by various MPs as Arise is well placed to exploit the expansion of the new high speed broadband network, bringing many more quality agents into reach.
