Good Morning America – December 18, 2006

“… Home Depot and Time Customer Service Inc. have signed on with Willow, whose contracted agents will provide home-based customer service.

“The growth of U.S.-based customer service agents working from home has brought improved retention over traditional call center settings.

It also results in an improved experience for customers, which is key to brand preservation and customer loyalty and satisfaction, according to top businesses that favor keeping their calls in the United States.”