 |
|
 |
||||||||
 |
Users Grow Virtual Call Centers "Office Depot is shifting to the virtual model by partnering with call center outsourcing companies that use home-based agents, including WillowCSN. Based in Miramar, Fla., Willow employs 2,000 home-based agents in 12 states. This month, it's been recruiting another 400 agents, said Basil Bennett, Willow's president and CEO, in the teleconference." |
|||||
|
||||||
Network World - January 31, 2005 